On-site support is an essential component of a full support package. Although technology has become extremely sophisticated and many issues can be solved over the phone, it hasn’t evolved enough to allow everything to be done remotely. Therefore, on-site support is still a required component of a comprehensive network support solution. Having a technology partner that can dispatch technicians when you need it gives your organization greater flexibility.

Virtual CTO offers five different on-site services to assist you.

• Recurring onsite support
• Time and materials
• Rapid response
• Project based assistance
• Emergency response

By using both our internal staff and our network of service providers, Virtual CTO is able to deliver the expertise necessary to successfully address your on-site needs.

Virtual CTO’s recurring onsite service is an integral component within our comprehensive support package. This service is provided to our customers for a fixed monthly fee. Recurring Onsite support can help organizations of any size. For small companies, it is a cost-effective alternative to hiring dedicated IT support personnel. Recurring onsite support is also good for medium-sized companies that need to augment their in-house support staff, but don’t have enough work to justify a full-time employee. All of our technicians are trained on the newest technology and backed by a Virtual CTO guarantee.

Features

• Comprehensive support package
• Qualified support personnel
• Access to multiple experts in a variety of IT disciplines

Benefits

• Solve problems that can’t be resolved remotely or over the phone
• Scheduled network maintenance
• Eliminate issue pile ups
• Freedom to choose how long and how often

Unexpected things can happen at unexpected times and sometimes at the very worst time. It is this rare incidence that inspired Virtual CTO to create the emergency response service.

Emergency response can be used when mission critical applications or programs fail. Virtual CTO offers a 4-hour or less response time guarantee for accepted calls.

Features

• Reactive alarm service
• Use for down servers, system failures
• Unavailable application(s)
• Use when departments go down or applications fail

Benefits

• To get your business and employees up and running as soon as possible

The rapid response guarantee is made possible by our network of service providers and is priced the same as Virtual CTO’s standard time and materials rate.

Features

• Immediate issues that require quick resolution and can’t be resolved remotely or over the phone
• Down server, blue screen, etc. with no support contract
• Quick and reliable computer and network assistance
• Guaranteed certified engineers

Benefits

• Decrease downtime
• Decrease profitability loss